Job Description
Join TechConnect Solutions' premier hiring event for Chat Support Specialists in sunny Jacksonville, FL! We're seeking empathetic communicators to deliver exceptional digital customer experiences with weekly pay and competitive benefits. Enjoy a modern remote-friendly environment with comprehensive training and career advancement opportunities. Our team culture values work-life balance, innovation, and customer obsession. Apply now to become part of our award-winning support team!
Responsibilities
- Deliver real-time chat support for SaaS platform customers across multiple channels
- Resolve technical issues, billing inquiries, and product usage questions
- Document interactions accurately in CRM systems while maintaining SLA compliance
- Collaborate with Tier 2 support teams for complex troubleshooting escalations
- Identify upsell opportunities through proactive customer engagement
- Participate in weekly performance reviews and skill-building workshops
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or chat support experience
- Exceptional written communication skills with 50+ WPM typing accuracy
- Proficiency with Zendesk, Intercom, or similar CRM platforms
- Ability to multitask in fast-paced digital environments
- Basic technical troubleshooting knowledge for software/hardware issues
- Fluent English with neutral accent for international client interactions