Job Description
Join our award-winning client service team in Portland, Oregon! We're seeking a dedicated Client Service Associate to deliver exceptional experiences for our growing portfolio of tech and healthcare clients. This hybrid role combines in-office collaboration with remote flexibility, offering a dynamic environment where your communication skills directly impact client retention and satisfaction.
Why Join Us?
• Competitive salary + quarterly bonuses
• Comprehensive health benefits (day 1!)
• 20% annual professional development stipend
• Modern downtown office with skyline views
• Focus on work-life balance with hybrid scheduling
Responsibilities
- Manage high-volume client communications via email, phone, and portal systems
- Resolve complex service inquiries with first-contact resolution rates >85%
- Document interactions in Salesforce with precise data entry and CRM hygiene
- Collaborate with cross-functional teams to escalate technical issues
- Proactively identify process improvements to enhance client workflows
- Conduct quarterly client satisfaction reviews and action planning
- Maintain 99% SLA adherence across all client commitments
Qualifications
- 3+ years in B2B client service or account management
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional written and verbal communication skills
- Experience handling sensitive client data with HIPAA/GDPR compliance
- Ability to thrive in fast-paced, deadline-driven environments
- Associate degree or equivalent professional certification
- Intermediate proficiency in MS Office Suite and Google Workspace