Job Description
Join a Leading Firm in Washington, DC
Are you a dedicated professional seeking a meaningful career in client management? Apex Client Solutions is currently hiring a highly motivated Client Service Associate to join our dynamic team. Based in the heart of Washington, DC, you will be the primary point of contact for our high-profile clientele, ensuring their needs are met with precision and care.
We pride ourselves on delivering world-class support to our partners. As a Client Service Associate, you will play a crucial role in driving client retention and satisfaction in a fast-paced, policy-oriented environment.
Why Apply?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth within the organization.
- A collaborative and inclusive work culture.
Responsibilities
- Respond to client inquiries via phone, email, and live chat in a timely and professional manner.
- Manage and maintain accurate client records within the CRM database.
- Resolve complex issues and escalations by collaborating with internal departments.
- Conduct regular follow-ups to ensure client satisfaction and retention.
- Identify opportunities for cross-selling and up-selling services to existing accounts.
- Adhere to all company service level agreements (SLAs) and quality standards.
Qualifications
- High school diploma or equivalent; Bachelor’s degree preferred.
- Minimum of 1-2 years of experience in customer service or account management.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot).
- Ability to multitask and prioritize tasks in a fast-paced office setting.
- Must be located in or willing to commute to Washington, DC.