Job Description
Join our dynamic team as a Client Service Associate at Global Solutions Inc. in Oklahoma City! We're seeking a dedicated professional to deliver exceptional client experiences while supporting our growing portfolio. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Respond to client inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, account, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with internal teams to ensure seamless service delivery
- Identify upsell opportunities based on client needs
- Maintain detailed knowledge of products and services
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1-3 years of customer service experience
- Strong verbal and written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in a fast-paced environment
- Problem-solving and conflict resolution abilities
- Positive attitude and client-focused mindset