Job Description
Are you a people person looking for a rewarding career in Memphis?
Memphis Professional Services is currently seeking a dedicated Client Service Associate to join our growing team. In this pivotal role, you will serve as the face of our company, ensuring our clients receive exceptional support and solutions that drive their success.
We pride ourselves on a collaborative work environment, competitive benefits, and opportunities for professional development. If you are passionate about customer satisfaction and have a knack for problem-solving, we want to hear from you.
What You Will Do:
Responsibilities
- Manage high volumes of inbound and outbound customer inquiries via phone, email, and chat with a focus on first-contact resolution.
- Build and maintain strong relationships with clients by understanding their unique needs and providing tailored solutions.
- Resolve complex issues and escalate complaints to the appropriate management team while maintaining a positive customer experience.
- Update and maintain accurate client records in our CRM database and internal systems.
- Collaborate with cross-functional teams, including sales and technical support, to ensure seamless service delivery.
- Identify opportunities for process improvement and contribute to a more efficient workflow.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Minimum of 1-2 years of experience in customer service, call center, or administrative support roles.
- Excellent verbal and written communication skills with a professional and courteous tone.
- Strong computer proficiency, including Microsoft Office Suite (Word, Excel, Outlook) and CRM software (Salesforce, Zendesk, etc.).
- Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
- Problem-solving mindset with the ability to think critically under pressure.