Job Description
Join our award-winning team as a Client Service Associate and become the cornerstone of exceptional client experiences. At Global Solutions Group, we pride ourselves on delivering personalized service that builds lasting relationships. This role is your opportunity to make a tangible impact while growing your career in Atlanta's vibrant business landscape.
We offer a collaborative environment with comprehensive training, competitive benefits, and clear pathways for advancement. If you're passionate about problem-solving and thrive in dynamic settings, this is your chance to excel.
Responsibilities
- Manage and resolve client inquiries via phone, email, and in-person interactions
- Maintain detailed client records in CRM systems with 99% accuracy
- Coordinate with internal departments to deliver seamless service solutions
- Identify upsell opportunities to enhance client satisfaction
- Conduct regular follow-ups to ensure issue resolution
- Prepare monthly performance reports for leadership review
Qualifications
- Associate degree or 2+ years in client service/support
- Proficiency with Salesforce and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Experience in financial services or SaaS preferred