Job Description
Join our award-winning team in Virginia Beach as a Client Service Associate! We're seeking a passionate professional to deliver exceptional customer experiences while supporting our growing portfolio of coastal business clients. This hybrid role combines in-office collaboration at our modern Atlantic Avenue facility with flexible remote work options. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in a dynamic coastal economy.
Responsibilities
- Manage client accounts via phone, email, and in-person interactions
- Resolve service inquiries with 95%+ customer satisfaction rate
- Coordinate with internal teams to deliver seamless service delivery
- Maintain accurate client records in Salesforce CRM
- Proactively identify upsell opportunities for premium services
- Process transactions and documentation with zero-error precision
- Contribute to quarterly service improvement initiatives
Qualifications
- 2+ years customer service experience in B2B environment
- Proficiency in Microsoft Office and CRM platforms
- Exceptional written and verbal communication skills
- Ability to handle 15+ daily client interactions
- Associates degree in Business or related field preferred
- Strong problem-solving and conflict resolution abilities
- Virginia Beach residency or willingness to relocate