Job Description
Join our award-winning team as a Client Service Associate in Jacksonville, FL! We're seeking passionate individuals to deliver exceptional client experiences in a dynamic, growth-oriented environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement. If you thrive in customer-facing roles and value teamwork, apply today to become part of our mission to exceed client expectations.
Responsibilities
- Handle inbound/outbound client communications across multiple channels (phone, email, chat)
- Resolve client inquiries and issues with empathy and efficiency
- Maintain accurate client records and documentation in CRM systems
- Collaborate with cross-functional teams to deliver seamless service
- Proactively identify opportunities to enhance client satisfaction
- Meet and exceed performance metrics including response times and resolution rates
- Participate in ongoing training to develop product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service or client-facing experience
- Exceptional verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Positive attitude with a client-first mindset
- Flexibility to work occasional evenings/weekends as needed