Job Description
Join our award-winning client service team at NexGen Solutions! We're seeking a dedicated Client Service Associate to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in Columbus's thriving tech corridor.
Responsibilities
- Manage high-volume client inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve complex account issues using CRM tools and escalations protocol
- Proactively identify cross-sell opportunities for premium service packages
- Collaborate with sales team to execute client retention strategies
- Generate detailed performance reports and client feedback summaries
- Maintain 100% compliance with HIPAA/PCI-DSS security standards
Qualifications
- 3+ years experience in B2B client service or technical support
- Proficiency in Salesforce, Zendesk, and Microsoft Office Suite
- Exceptional conflict resolution and negotiation skills
- Ability to multitask 15+ client interactions simultaneously
- Associate degree in Business or related field required
- Industry certification (e.g., CCSP, CSAP) preferred