Job Description
Join our award-winning team in Virginia Beach and launch your career in client service! Coastal Solutions Group is seeking enthusiastic Client Service Associates to deliver exceptional experiences to our diverse clientele. No prior experience required – we provide comprehensive training and a supportive environment where your growth is our priority. Enjoy competitive benefits, flexible scheduling, and opportunities for advancement in a thriving coastal city.
Responsibilities
- Respond to client inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues efficiently using our CRM system
- Document interactions and maintain accurate client records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify upsell opportunities to enhance client satisfaction
- Participate in ongoing training programs to develop product knowledge
- Contribute to team goals and performance metrics
Qualifications
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in basic computer applications
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Valid Virginia driver's license (if local travel required)
- Must pass background check and drug screening