Job Description
Join our dynamic team at Oakland Community Solutions as a Client Service Associate! We're seeking enthusiastic individuals with a passion for helping others to provide exceptional support to our diverse clientele. No prior experience is required—we'll provide comprehensive training to set you up for success. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in the heart of Oakland. Help us deliver outstanding service while building your career in a rewarding field.
Responsibilities
- Deliver outstanding customer service via phone, email, and in-person interactions
- Assist clients with account inquiries, billing questions, and service requests
- Document client interactions accurately in our CRM system
- Collaborate with team members to resolve complex client issues
- Contribute to process improvement initiatives
- Maintain strict confidentiality of client information
- Support cross-departmental projects as needed
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Valid work authorization in the United States
- Fluency in English; bilingual Spanish a plus