Job Description
Join our award-winning team at Urban Solutions Inc. as a Client Service Associate and launch your career in New York's thriving business landscape. We're seeking passionate individuals to become the face of our brand, delivering exceptional experiences to our diverse clientele. This role offers comprehensive training and clear pathways for growth within our global organization. Enjoy our modern downtown Manhattan office, collaborative culture, and industry-leading benefits package.
Responsibilities
- Manage client inquiries via phone, email, and in-person with professionalism and empathy
- Resolve service issues efficiently by collaborating with internal departments
- Maintain accurate client records in our CRM system
- Proactively identify upsell opportunities to enhance client satisfaction
- Process transactions and documentation with precision
- Participate in weekly team training sessions
- Contribute to process improvement initiatives
Qualifications
- Associate's degree or equivalent experience
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office Suite
- Strong problem-solving abilities
- Ability to multitask in a fast-paced environment
- Basic data entry skills (40 WPM)
- Customer service mindset with attention to detail
- Authorization to work in the United States