Job Description
Join our dynamic team at Detroit Financial Solutions as an entry-level Client Service Associate! We're seeking motivated individuals to deliver exceptional customer experiences while launching their careers in finance. This role offers comprehensive training, growth opportunities, and a collaborative environment where your contributions directly impact client satisfaction. If you're passionate about problem-solving and thrive in fast-paced settings, this is your chance to build a strong foundation in client relations.
Responsibilities
- Respond to client inquiries via phone, email, and chat with professionalism and accuracy
- Resolve account issues and process transactions using proprietary CRM systems
- Document client interactions and maintain detailed case histories
- Collaborate with senior team members to escalate complex matters
- Meet daily performance metrics for response time and resolution rates
- Participate in ongoing product and process training sessions
Qualifications
- High school diploma or equivalent required; college degree preferred
- 0-2 years of customer service or administrative experience
- Proficiency in Microsoft Office Suite and CRM software
- Exceptional communication and active listening skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Valid driver's license and reliable transportation