Job Description
Join our award-winning team at Coastal Solutions Group as an entry-level Client Service Associate! We're seeking passionate individuals to deliver exceptional customer experiences in our vibrant Virginia Beach headquarters. This role offers comprehensive training, career growth opportunities, and a supportive environment where your communication skills shine. As a key member of our client success team, you'll build lasting relationships while developing valuable business acumen. Enjoy competitive benefits, flexible scheduling, and the chance to make a tangible impact in our clients' success stories.
Responsibilities
- Respond to client inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently using CRM systems and company protocols
- Process transactions and maintain accurate client documentation
- Collaborate with internal teams to ensure seamless service delivery
- Identify upsell opportunities to enhance client relationships
- Contribute to continuous improvement of service processes
- Participate in ongoing training to develop product expertise
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service or administrative experience
- Strong written and verbal communication skills
- Proficient in Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Positive attitude and commitment to client satisfaction
- Authorized to work in the United States