Job Description
Join our dynamic team at Urban Youth Services and kickstart your career in customer service! We're seeking motivated teens passionate about helping others to join our Boston-based team. This part-time role offers flexible scheduling, on-the-job training, and real-world experience that looks amazing on college applications. Work in a supportive environment where your voice matters while developing skills that will last a lifetime. Perfect for students juggling school and extracurriculars!
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Process client inquiries and resolve issues with empathy and efficiency
- Maintain accurate client records using our CRM system
- Collaborate with team members to ensure seamless service delivery
- Support event coordination and community outreach initiatives
- Adhere to all company policies and confidentiality standards
Qualifications
- Must be 16-19 years old and enrolled in high school or recent graduate
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work 15-20 hours weekly with flexible scheduling
- Basic computer literacy and willingness to learn new systems
- Positive attitude and team player mentality
- Reliable transportation to our downtown Boston location