Job Description
Are you a natural problem solver with a passion for connecting with people? Apex Customer Experience Group is looking for a highly motivated Client Service Associate to join our dynamic team in downtown Boston, Massachusetts.
We are currently hiring immediately and offer a competitive compensation package, comprehensive health benefits, and a culture that prioritizes employee growth. If you are ready to start a rewarding career in client support, apply today!
Why You'll Love Working Here
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Benefits Package: Medical, Dental, and Vision insurance available from day one.
- Retirement Planning: 401(k) matching program to secure your future.
- Growth Opportunities: Clear pathways for internal promotion and skill development.
- Modern Environment: State-of-the-art office located in the heart of Boston.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on empathy and efficiency.
- Resolve complex customer complaints and technical issues while maintaining high satisfaction scores.
- Accurately log and update client account information in our CRM system.
- Identify and cross-sell relevant products or services to meet client needs.
- Collaborate with the technical and sales teams to escalate complex issues.
- Stay current on product knowledge and internal policies to provide accurate support.
Qualifications
- High School Diploma or GED required; Bachelor’s degree preferred.
- Previous experience in customer service, call centers, or retail is highly desirable.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work flexible hours, including evenings and weekends as needed.