Job Description
Are you ready to take your career to the next level?
Horizon Customer Solutions is currently seeking a dedicated and energetic Client Service Associate to join our expanding team in New Orleans, LA. We are looking for individuals who thrive in fast-paced environments and are passionate about delivering exceptional service.
In this role, you will act as the primary point of contact for our valued clients, ensuring their needs are met with precision and a smile. We are offering immediate hiring opportunities for the right candidates.
What You Will Do:
- Manage Client Relations: Serve as the primary liaison for client inquiries via phone, email, and live chat.
- Resolve Issues: Troubleshoot problems and provide effective solutions to ensure client satisfaction.
- Process Inquiries: Accurately log and process orders, requests, and feedback using our CRM system.
- Team Collaboration: Work closely with internal teams to improve service protocols and product offerings.
- Customer Education: Educate clients on our products/services to maximize their experience.
Who We Are Looking For:
We need a proactive problem solver with excellent communication skills. If you are looking for a stable, well-paying role with growth potential, apply today.
Responsibilities
- Respond to high-volume client inquiries with professionalism and empathy.
- Identify and resolve complex customer issues efficiently.
- Maintain accurate and up-to-date client records in our database.
- Collaborate with sales and technical teams to enhance service delivery.
- Proactively identify opportunities to improve the customer experience.
- Adhere to all company policies and service level agreements (SLAs).
Qualifications
- High school diploma or GED required; Associate degree preferred.
- Previous experience in customer service, hospitality, or retail is highly desirable.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and prioritize in a fast-paced environment.
- Experience with CRM software (e.g., Salesforce, Zendesk) is a plus.