Job Description
Join Baltimore Youth Services as a Client Service Associate and kickstart your career in customer service! We're seeking enthusiastic teens aged 16-18 to deliver exceptional support to our diverse community. This part-time role offers flexible hours, hands-on training, and a chance to develop professional skills while making a positive impact. Our supportive team environment values fresh perspectives and encourages growth. Perfect for students looking to gain real-world experience in a dynamic, mission-driven organization.
Responsibilities
- Provide warm, professional assistance to clients via phone, email, and in-person interactions
- Process service requests accurately using our CRM system
- Collaborate with team members to resolve client inquiries efficiently
- Support community outreach events and youth program coordination
- Maintain organized records of client interactions and service delivery
- Contribute to creating an inclusive, welcoming atmosphere for all visitors
Qualifications
- Must be 16-18 years old and enrolled in high school or GED program
- Excellent verbal communication and active listening skills
- Basic computer proficiency with willingness to learn new systems
- Strong organizational abilities and attention to detail
- Reliable transportation to our downtown Baltimore location
- Ability to work evenings/weekends (up to 20 hours/week)
- Passion for serving Baltimore's diverse communities