Job Description
We are seeking a highly motivated Client Service Associate to join our growing team in Jacksonville, FL. In this pivotal role, you will serve as the primary point of contact for our valued clients, ensuring their needs are met with precision and empathy. We pride ourselves on delivering exceptional service, and we are looking for someone who shares our commitment to excellence.
Key Highlights:
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Benefits: Comprehensive medical, dental, and vision insurance.
- Growth: Clear pathways for career advancement within the company.
- Environment: A modern, collaborative office located in the heart of Jacksonville.
If you thrive in a fast-paced environment and enjoy solving problems for others, apply today!
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve client issues and complaints efficiently while maintaining a professional demeanor.
- Process service orders, returns, and account updates accurately and securely.
- Document all customer interactions and transactions in our CRM system.
- Collaborate with cross-functional teams to address product or service deficiencies.
- Identify opportunities to cross-sell products and enhance customer satisfaction scores.
- Stay up-to-date on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED required; Associate’s degree or Bachelor’s degree preferred.
- Minimum of 1-2 years of experience in customer service, call center, or client relations.
- Strong verbal and written communication skills with a focus on clarity and tone.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Exceptional problem-solving skills and the ability to think critically under pressure.
- Ability to work flexible shifts, including evenings and weekends as needed.