Job Description
Join our dynamic team as a Client Service Associate – a perfect opportunity for Oakland teens to build professional skills while making a difference! We offer flexible scheduling, mentorship from industry leaders, and a supportive environment designed for young professionals. Gain hands-on experience in customer relations, data management, and community engagement while earning competitive wages. This role includes paid training, quarterly team-building events, and pathways to advancement. Perfect for high school students, recent graduates, and young adults seeking their first professional experience.
Responsibilities
- Deliver exceptional customer service to diverse clients via phone, email, and in-person interactions
- Process client inquiries and transactions with accuracy using our CRM system
- Maintain organized digital and physical records for client documentation
- Collaborate with cross-functional teams to resolve client issues efficiently
- Support community outreach initiatives and youth engagement programs
- Contribute to process improvement projects to enhance service delivery
- Adhere to confidentiality protocols and data security standards
Qualifications
- Must be 16-19 years old and currently enrolled in high school or recent graduate
- Excellent verbal communication skills with a friendly, approachable demeanor
- Basic proficiency in Microsoft Office Suite and Google Workspace
- Strong time management abilities with attention to detail
- Commitment to punctuality and reliable attendance
- Ability to work collaboratively in team settings
- Interest in customer service, community work, or professional development
- Valid California ID and reliable transportation to downtown Oakland