Job Description
Join our dynamic team at YouthFirst DC and kickstart your career in client service! We're seeking motivated teens to deliver exceptional customer experiences while developing valuable professional skills. This part-time role offers flexible scheduling perfect for students, with comprehensive training and growth opportunities. Whether you're exploring your first job or building your resume, you'll gain hands-on experience in communication, problem-solving, and teamwork in a supportive environment.
Responsibilities
- Deliver outstanding customer service via phone, email, and in-person interactions
- Process client requests efficiently using our CRM system
- Resolve routine inquiries with empathy and professionalism
- Collaborate with team members to ensure seamless service delivery
- Maintain accurate client records and documentation
- Support community outreach initiatives for teen engagement
- Adhere to all company policies and confidentiality guidelines
Qualifications
- Must be 16-19 years old and enrolled in high school or college
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic proficiency with Microsoft Office and digital tools
- Ability to work flexible hours including weekends
- Positive attitude and willingness to learn new skills
- Valid photo ID and proof of eligibility to work in the US