Job Description
Join Miami's premier customer service team at Dynamic Solutions Group! We're seeking passionate individuals to deliver exceptional experiences to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in our vibrant downtown Miami office. Our supportive environment values your voice and rewards excellence.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
Qualifications
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution skills
- Spanish/English bilingual proficiency
- High school diploma or equivalent