Job Description
Join our award-winning customer service team at Pacific Connect Solutions! We're seeking passionate individuals to deliver exceptional support experiences from our modern Long Beach headquarters. As a Customer Experience Representative, you'll be the voice of our brand, helping clients resolve inquiries with empathy and efficiency. We offer comprehensive training, career advancement paths, and a vibrant team culture that celebrates wins. Enjoy competitive benefits including health insurance, paid time off, and professional development stipends. Our state-of-the-art facility features collaborative workspaces, relaxation zones, and convenient downtown access.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve product inquiries, billing concerns, and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Collaborate with technical teams to resolve complex escalations
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environment
- Spanish fluency a significant plus