Job Description
Join our award-winning customer experience team at Coastal Connect Solutions! We're seeking passionate individuals to deliver exceptional service to our clients in Virginia Beach's thriving business district. Enjoy modern facilities, competitive benefits, and career growth opportunities in a supportive environment. Our team culture emphasizes collaboration, recognition, and work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics for quality and productivity
- Collaborate with team members to share best practices
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and active listening skills
- Strong problem-solving abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to type 35+ WPM
- Flexible availability including evenings/weekends