Job Description
Join our award-winning customer service team at NexServe Solutions! We're seeking passionate individuals to deliver exceptional experiences for our Fortune 500 clients. Enjoy a modern downtown workspace, comprehensive training, and career advancement opportunities. As a leader in outsourced customer experience, we pride ourselves on fostering a supportive environment where your voice matters. Benefits include health insurance, 401k matching, and monthly team-building events.
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using Salesforce and Zendesk platforms
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with team leads to improve service protocols
- Participate in weekly coaching sessions and skills workshops
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with strong computer proficiency
- Experience with CRM software (Salesforce preferred)
- Resilience under pressure and conflict resolution abilities
- Flexible schedule availability including evenings/weekends
- Passion for helping others and problem-solving mindset