Job Description
Join Denver's fastest-growing customer experience team as a Customer Experience Specialist at Peak Performance Solutions. We're revolutionizing how businesses connect with their customers through innovative support solutions. Our Denver-based team enjoys:
- Modern downtown workspace with mountain views
- Industry-leading training and career advancement paths
- Comprehensive benefits package including 401(k) matching
- Dynamic team culture with quarterly performance bonuses
If you're passionate about delivering exceptional customer experiences while advancing your career in a supportive environment, we encourage you to apply today.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve complex issues using multi-channel communication (phone, email, chat)
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve escalated issues
- Meet/exceed key performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to thrive in fast-paced, metrics-driven environment
- High school diploma or equivalent; college degree preferred
- Flexibility to work evenings/weekends during peak seasons
- Valid Colorado work authorization