Job Description
Join our award-winning team as a Customer Experience Specialist in Kansas City! We're seeking passionate individuals to deliver exceptional service while building rewarding careers. Enjoy comprehensive benefits, flexible scheduling, and a vibrant downtown workspace where your voice matters.
What We Offer:
- Competitive hourly wage + performance bonuses
- Health/dental/vision insurance
- 401(k) with company match
- Paid training and career advancement
- Tuition reimbursement program
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions accurately in CRM system
- Collaborate with technical teams to resolve complex issues
- Identify opportunities to improve service workflows
- Meet/exceed daily performance metrics (AHT, CSAT, FCR)
- Participate in continuous improvement initiatives
- Maintain strict compliance with data security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient in multitasking and CRM software
- Ability to thrive in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude with growth mindset