Job Description
Join our award-winning customer experience team at Apex Solutions Group in downtown Minneapolis! We're seeking passionate individuals to deliver exceptional support to our diverse clientele. As a Customer Experience Specialist, you'll be the voice of our brand, building lasting relationships while solving challenges with empathy and efficiency. Enjoy a modern, collaborative workspace with comprehensive benefits and growth opportunities. No prior call center experience required – we provide world-class training!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and urgency
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in our CRM system while maintaining data quality
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Identify upsell opportunities to enhance customer value
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required (college degree preferred)
- Minimum 1 year customer service experience preferred
- Exceptional communication and active listening skills
- Strong problem-solving abilities with a solutions-oriented mindset
- Proficiency with Microsoft Office and CRM systems
- Ability to multitask in a fast-paced environment
- Positive attitude and resilience under pressure
- Must be authorized to work in the United States