Job Description
Join Milwaukee's premier customer service team! We're seeking dynamic Call Center Representatives to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement in a supportive environment. Our state-of-the-art downtown Milwaukee facility offers flexible scheduling and modern amenities. Why Choose Us?
- Industry-leading training programs
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off and holidays
- Employee discounts and wellness programs
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficient with Windows OS and CRM software
- Ability to type 35+ WPM accurately
- Flexible availability including evenings/weekends
- Bilingual (Spanish) candidates strongly encouraged