Job Description
Join our award-winning customer service team in Colorado Springs! We're seeking passionate individuals to deliver exceptional support experiences for our Fortune 500 clients. Enjoy comprehensive training, career advancement opportunities, and a collaborative work environment with competitive benefits including health insurance, 401K matching, and paid time off. Our modern downtown office features ergonomic workstations, relaxation zones, and free parking.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM software and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team leads to improve service processes
- Participate in ongoing training and skill development
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Strong verbal communication and active listening skills
- Proficiency with Microsoft Office and web-based applications
- Ability to type 35+ WPM with high accuracy
- Flexible schedule availability including evenings/weekends
- Positive attitude and problem-solving mindset