Job Description
Join our award-winning customer service team at Houston Connect Solutions! We're seeking motivated individuals to provide exceptional support to our diverse client base. No prior experience is required – we provide comprehensive training to help you succeed in a dynamic, fast-paced environment. Enjoy competitive pay, flexible scheduling options, and opportunities for career advancement within our growing company.
Why Work With Us?
• Industry-leading onboarding program
• Health/dental/vision benefits
• Paid time off & holiday pay
• Employee recognition program
• Modern downtown Houston office
Responsibilities
- Handle incoming/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products/services using established protocols
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless customer experiences
- Meet daily performance metrics (call volume, resolution time)
- Identify upsell opportunities for premium services
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills in English (Spanish fluency a plus)
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with typing accuracy
- Positive attitude and customer-focused mindset
- Reliable attendance and punctuality
- No experience necessary – training provided!
- Must pass background check and drug screening