Job Description
Join our award-winning team at CustomerFirst Solutions! We're hosting an exclusive hiring event for motivated individuals ready to launch their customer service careers in Wichita, KS. No experience? No problem! We provide comprehensive training and growth opportunities in a supportive, fast-paced environment. Enjoy competitive pay, benefits, and a chance to make real impact from day one.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Meet/exceed performance metrics for resolution times and satisfaction
- Identify upsell opportunities to enhance customer value
- Maintain product knowledge across service offerings
- Adapt to new technologies and protocols as needed
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Positive attitude with problem-solving mindset
- Reliable attendance and punctuality
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts including evenings/weekends