Job Description
Join our award-winning customer service team in Detroit! We're seeking motivated individuals for immediate full-time roles with comprehensive paid training. No experience required – we'll equip you with all skills needed to succeed. Enjoy competitive pay, benefits, and career growth opportunities in a supportive environment. Be part of a company that values your development and rewards excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and transactions accurately
- Document interactions in CRM system while maintaining data integrity
- Collaborate with team to ensure seamless customer experience
- Meet performance metrics for response time and satisfaction
Qualifications
- High school diploma or equivalent
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Basic computer proficiency (MS Office, CRM systems)
- Ability to multitask in fast-paced environment
- Customer service experience preferred but not required