Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Charlotte, PA! We're seeking empathetic professionals to deliver exceptional customer experiences with comprehensive paid training. Enjoy flexible scheduling, competitive pay, and a vibrant team environment while making a real impact. No prior experience required – we'll equip you with all the tools needed to succeed!
Why You'll Love Working With Us:
- Industry-leading paid training program
- Flexible part-time hours (evenings/weekends available)
- Clear career advancement pathways
- Positive, collaborative team culture
- Comprehensive benefits package (PTO, 401k, health options)
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with precision
- Collaborate with team to improve service workflows
- Meet/exceed performance metrics (CSAT, resolution time)
- Stay updated on product knowledge through training modules
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset
- Reliability and punctuality for scheduled shifts
- No prior experience required – paid training provided