Job Description
Join our award-winning customer support team in Cleveland! We're seeking passionate individuals to deliver exceptional service experiences. This immediate-start opportunity offers competitive pay, comprehensive benefits, and career growth potential. Work in a dynamic environment where your voice matters and your contributions are valued.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed productivity and quality metrics
- Continuously improve product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Windows OS and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset