Job Description
Join Our Dynamic Team Immediately! Coastal Connect Solutions is seeking passionate Customer Service Representatives to deliver exceptional experiences at our Virginia Beach headquarters. This full-time, immediate-hire position offers competitive pay, comprehensive benefits, and career growth opportunities. Ideal for energetic individuals who thrive in fast-paced environments and want to make a direct impact on customer satisfaction.
What We Offer: Flexible scheduling, paid training, health/dental/vision insurance, 401K matching, and monthly performance bonuses. Our modern office features collaborative workspaces and a supportive culture focused on employee development.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using Salesforce CRM
- Collaborate with billing and logistics teams to resolve complex issues
- Document interactions accurately in our ticketing system
- Meet/exceed monthly performance metrics (handle time, quality scores)
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize under pressure
- High school diploma or equivalent (college degree preferred)
- Type 45+ WPM with 98% accuracy
- Available for evening/weekend shifts (12-hour rotations)