Job Description
Join our award-winning team as an immediate-start Customer Service Representative in vibrant San Francisco! We're seeking passionate professionals to deliver exceptional support experiences with weekly pay. This contract role offers flexibility while making real impact in our fast-paced tech environment. If you thrive in customer-facing roles and value work-life balance, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions efficiently
- Document interactions in CRM system with 100% accuracy
- Meet/exceed KPIs including CSAT scores and response times
- Collaborate with technical teams for complex issue escalation
- Proactively identify process improvement opportunities
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume environments
- Strong problem-solving and conflict resolution abilities
- Available for immediate start (within 3 days)
- US work authorization required