Job Description
Are you ready to launch your career immediately? Join a leading call center in the heart of Charlotte, NC, and take control of your future. We are currently hiring for multiple Customer Service Representative positions and are looking for driven individuals to join our high-performing team.
We offer competitive pay, comprehensive benefits, and a supportive environment for local talent. If you possess excellent communication skills and want to work in a dynamic office setting, apply now!
Responsibilities
- Manage high-volume inbound and outbound customer calls with a focus on customer satisfaction.
- Resolve customer inquiries and issues efficiently while adhering to company scripts and policies.
- Update customer information accurately in the CRM database after every interaction.
- Escalate complex issues to supervisors or technical teams when necessary.
- Collaborate with team leads to meet daily and weekly performance metrics.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a call center or customer service environment preferred but not mandatory for immediate hires.
- Strong computer literacy, including proficiency in Microsoft Office Suite.
- Ability to type 35+ WPM and navigate multiple systems simultaneously.
- Professional phone etiquette and active listening skills.
- Must be authorized to work in the United States.