Job Description
Are you a dedicated professional seeking an immediate start in a dynamic environment? We are looking for a Local Customer Service Representative to join our team in Long Beach, CA. If you thrive in a night shift setting and enjoy helping others, this is the perfect opportunity for you.
Our company offers a competitive salary, a supportive work culture, and the chance to grow your career within the customer service sector. Join us and make a difference for our clients every night.
Responsibilities
- Handle high-volume inbound and outbound customer inquiries with professionalism and efficiency.
- Resolve customer complaints and issues promptly to ensure high levels of customer satisfaction.
- Enter and update customer information accurately into our CRM and database systems.
- Assist customers with product information, account inquiries, and troubleshooting steps.
- Collaborate with the support team to improve processes and service delivery.
- Adhere to all company policies and quality assurance standards.
- Maintain a calm and positive demeanor during peak evening hours.
Qualifications
- High School Diploma or GED equivalent.
- Previous customer service or call center experience preferred.
- Must be available to work night shifts on a rotating schedule.
- Strong verbal communication and active listening skills.
- Proficiency in using computers and navigating web-based applications.
- Ability to work independently and manage time effectively.
- Reliable transportation and a valid driver's license.