Job Description
Join Global Connect Solutions as a Local Customer Service Representative and become the voice of our Milwaukee community! We're seeking passionate individuals to deliver exceptional support during weekend shifts while contributing to our Georgia-based hiring initiatives. Enjoy competitive pay, comprehensive training, and a dynamic team environment where your impact matters.
Our weekend roles offer flexible scheduling, performance bonuses, and opportunities for advancement. As part of our commitment to community growth, you'll support both Milwaukee residents and Georgia hiring events, making a real difference in customer experiences across the Midwest and Southeast.
Responsibilities
- Deliver personalized customer support via phone, email, and chat for Milwaukee residents
- Resolve product inquiries, billing questions, and technical issues with empathy and efficiency
- Document interactions in CRM systems while maintaining 95% accuracy
- Collaborate with Georgia hiring teams to ensure seamless event coordination
- Meet key performance metrics including CSAT scores and resolution times
- Identify upsell opportunities to enhance customer value
- Participate in weekend hiring events for Georgia-based positions
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service or retail experience
- Exceptional communication and conflict resolution skills
- Ability to work independently during weekend shifts (Sat-Sun 8am-4pm)
- Proficient with CRM software and Microsoft Office Suite
- Valid Milwaukee driver's license for occasional local travel
- Spanish bilingual certification highly valued