Job Description
Launch your career in customer service with no experience required! Global Connect Solutions is hiring enthusiastic individuals for immediate full-time roles in our New York call center. We provide comprehensive paid training, career advancement opportunities, and a supportive team environment. Enjoy competitive pay, flexible scheduling, and comprehensive benefits including health insurance and retirement plans. Join our award-winning team and start making a difference today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently using CRM systems
- Meet performance metrics for call quality and resolution time
- Document all interactions accurately in customer databases
- Collaborate with team members to ensure service excellence
- Participate in ongoing training and development programs
- Upsell products/services when appropriate
Qualifications
- No prior experience required – we train from day one!
- High school diploma or equivalent
- Strong communication skills (verbal & written)
- Basic computer proficiency
- Ability to type 30+ WPM
- Positive attitude and customer-first mindset
- Reliable internet connection for remote work option
- Flexible availability including evenings/weekends