Job Description
Join GlobalConnect Solutions as a Local Customer Service Representative and become the voice of our Atlanta community! We're seeking dedicated professionals to deliver exceptional support during night shifts, all from the comfort of your home. This remote role empowers you to resolve inquiries, build relationships, and drive customer satisfaction while maintaining work-life balance. Enjoy comprehensive training, competitive benefits, and the opportunity to grow within our award-winning team.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat for Atlanta-based clients
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems while meeting performance metrics
- Collaborate with cross-functional teams to escalate complex issues
- Maintain deep knowledge of local services and regional nuances
- Contribute to continuous improvement of customer experience processes
Qualifications
- Minimum 1 year customer service experience, preferably in local/regional markets
- Exceptional communication skills with clear, professional phone etiquette
- High-speed internet and quiet home office setup
- Ability to work independently during night shifts (10 PM - 6 AM EST)
- Proficiency with CRM software and multitasking tools
- High school diploma or equivalent; college degree preferred
- Atlanta residency required for local market understanding