Job Description
Join our award-winning team as a Customer Service Representative in sunny San Antonio! We're urgently hiring motivated individuals for our Texas headquarters with comprehensive paid training. Enjoy competitive pay, benefits, and a dynamic work environment where your voice matters. No experience required – we'll teach you everything!
Why You'll Love Working With Us:
- Industry-leading paid training program (4 weeks)
- Health, dental, and vision benefits after 60 days
- Clear career advancement path
- Modern downtown workspace with free parking
- Team-building events and performance bonuses
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries within SLA
- Document interactions in CRM system with 100% accuracy
- Collaborate with billing and technical teams for complex issues
- Upsell products/services during customer interactions
- Maintain 95% customer satisfaction score
- Participate in monthly performance reviews
- Adhere to PCI compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Ability to type 35+ WPM with 98% accuracy
- Proficient in Microsoft Office Suite
- Previous customer service experience a plus
- Flexible availability including weekends
- Passion for problem-solving
- Must pass background check