Job Description
Join our award-winning team as a Weekend Customer Service Representative in Sacramento! We're seeking passionate individuals to deliver exceptional support during high-traffic weekend hours. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Apply today for our exclusive hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Contribute to weekend team huddles and process improvements
Qualifications
- 1+ years customer service experience
- Excellent communication and problem-solving skills
- Ability to work weekends (Sat/Sun) and holidays
- Proficient with CRM software (Salesforce preferred)
- High school diploma or equivalent
- Typing speed: 40+ WPM
- Spanish bilingual highly desirable