Job Description
Join our award-winning team as a Weekend Customer Service Representative in sunny Tampa, FL! We're seeking passionate individuals to deliver exceptional support during high-demand weekend hours. This role offers competitive pay, flexible scheduling, and growth opportunities within a dynamic corporate environment.
Why Tampa? Enjoy Florida's vibrant lifestyle while building your career with a company that values work-life balance. Our Tampa location features modern amenities and a supportive team culture.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and account issues using CRM systems
- Process orders, returns, and service requests with 99% accuracy
- Collaborate with weekend support team to maintain service excellence
- Document interactions and update customer profiles in real-time
- Meet/exceed KPIs for resolution time and customer satisfaction scores
- Participate in weekend training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environments
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication and conflict resolution skills
- Ability to thrive in weekend shifts (Sat/Sun 8am-8pm)
- Detail-oriented with strong problem-solving abilities
- Valid Florida driver's license (for occasional off-site events)