Job Description
Join Miami's top customer service team with weekly pay! We're hosting an exclusive hiring event for motivated individuals to deliver exceptional client experiences. Enjoy competitive compensation, comprehensive training, and career advancement opportunities. Work in our vibrant downtown Miami office and make a real impact while growing professionally.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document all interactions in CRM system with 99% accuracy
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Collaborate with support teams to resolve complex escalations
- Proactively identify process improvement opportunities
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional verbal/written communication skills in English
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree a plus)
- Flexible availability including evenings/weekends
- Spanish fluency highly desirable