Job Description
Join our award-winning customer service team in New York, IL! We're seeking dedicated professionals to deliver exceptional support while enjoying the security of weekly pay and comprehensive paid training. This full-time role offers competitive compensation, growth opportunities, and a supportive environment where your skills shine.
At ConnectCare Solutions, we value our employees and provide industry-leading benefits including health insurance, retirement plans, and advancement paths. Our paid training program ensures you're fully prepared to succeed from day one.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM systems and knowledge bases
- Document interactions accurately in our customer database
- Meet/exceed performance metrics for response times and satisfaction
- Collaborate with team members to improve service processes
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to maintain product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Positive attitude and patience in high-pressure situations
- Reliable transportation to our New York, IL facility
- Must pass background check and drug screening