Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Baltimore! We're seeking compassionate professionals to deliver exceptional support while enjoying flexible scheduling and competitive benefits. Perfect for students, parents, and career-changers seeking work-life balance.
Why Choose Us?
- Flexible 20-30 hour weekly schedules
- Comprehensive paid training
- Health & wellness stipend
- Clear career advancement paths
- Supportive team environment
Responsibilities
- Handle 50+ daily customer inquiries via phone/email/chat
- Resolve billing, technical, and account issues
- Document interactions in CRM system with 99% accuracy
- Collaborate with billing/technical teams for complex cases
- Meet/exceed 90% customer satisfaction metrics
- Participate in weekly skill-building sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service experience (preferred)
- Typing speed 40+ WPM with 95% accuracy
- Proficiency with CRM software (e.g., Salesforce)
- Exceptional verbal/written communication skills
- Ability to work evenings/weekends (Sat/Sun shifts available)
- Valid Maryland ID (for onboarding)
- Pass background/drug screening