Job Description
Join our award-winning customer service team in sunny Tampa! We're seeking passionate individuals to deliver exceptional support to our diverse clientele. Enjoy a flexible schedule, competitive pay, and a supportive work environment. Perfect for students, parents, or anyone seeking work-life balance. No nights or weekends required!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with team to improve service quality
- Meet daily performance metrics (e.g., CSAT, resolution time)
- Identify and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM tools
- Ability to multitask in fast-paced environment
- Strong problem-solving abilities
- Reliable internet connection for remote options