Job Description
Join our award-winning customer service team in the heart of Manhattan! Global Solutions Inc. is seeking passionate individuals to deliver exceptional support experiences for our diverse client base. Enjoy a modern work environment with competitive benefits, career growth opportunities, and the chance to make a real impact on customer satisfaction.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system and identify improvement opportunities
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics including response times and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 1 year of customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills and active listening abilities
- Proficient in CRM software and Microsoft Office Suite
- Ability to multitask and manage competing priorities effectively
- Strong problem-solving skills with a customer-first mindset
- High school diploma or equivalent; college degree preferred
- Authorized to work in the United States